Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled […]
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Be the boss. Hi,Transitioning from geek to manager is like traveling abroad – you have to adapt to new cultures and new ways of communicating. Fortunately, there’s a travel guide. “Letting go of preconceptions is a good place to start in the transition from geek to manager.” This brief explores 5 tips that will help […]
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Download Beyond Web Analytics: Understanding the why behind the what of online customer behavior and see how Foglight User Experience Management can help your business better understand your customers’ online behavior and increase customer conversions.
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The use of too many communication channels can actually hinder collaboration. That’s why many organizations are now moving toward a single interface for all business communications. “Enterprises realize they must improve the communication and collaboration experience but are still figuring out how social media integrates within corporate culture and business process.” This Yankee Group white […]
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Wondering whether people really pay attention during your webinars? Well, if you engage them right, you’ll know they are. “With a bit of creativity and some effective tools, you can keep your audience glued to the screen and attentively listening to your dialog.” This eBook by Tom Bunzel, author of Tools of Engagement, surveys 7 […]
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Analyst white paper discussing the need for analytics on a real-time basis to speed enterprise decision making and transform business efficiencies while maintaining a competitive edge.
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Organizations are moving training online to reduce costs, eliminate travel and reach an increasingly distributed workforce. Are you ready to make the jump? “With the advances in technology, growth of mobile devices and the increased mobility and globalization of the workforce, virtual training just makes sense.” This white paper by Cindy Huggett, author of Virtual […]
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Manageability, security and support – these are just a few of the reasons BlackBerry® Enterprise Service 10 is such a powerful Enterprise Mobility Management (EMM) solution. But as you’ll learn in this overview document, what makes it stand out even more is its flexibility: Control devices running on iOS, Android™ and BlackBerry® operating systems, across […]
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In this case study, Dell EDM helped Denton ISDs students achieve success by using predictive analytics along with Dell ProSupport Mission Critical for expert assistance and same day service. Sponsored by Dell’s Privacy Statement TechPRO’s Privacy Statement
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Web 2.0 allowed businesses to increase the speed and efficiency of their web sites. Unfortunately, they also limited businesses’ ability to track user activity to the extent HTML allowed. Download Four Ways to Modernize your Application Performance Monitoring Strategy for Web 2.0 and AJAX today.
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