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The Five Trends Revolutionising Customer Service Today And Tomorrow

Customer service is an ongoing opportunity to win lifetime customer loyalty that strengthens your business. But the converse is also true: poor service interactions push consumers directly into a relationship with your competitors. It’s time to stop thinking about customer service as the last piece of your CX puzzle. In a new report from The […]

How To Increase Service Efficiency With Artificial Intelligence

Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer satisfaction. How can you maximize the impact of AI for your business?

Top B2B Commerce Insights: A Guide For Tech Leaders And Innovators

In the face of supply chain disruptions, changing employee demands, rapid technological advancements, and heightened customer expectations, B2B commerce companies are challenged to not just survive, but thrive. This e-book sheds light on top trends from commerce experts that can help pave the way towards a profitable, sustainable, and resilient future.

Deliver On Your Brand Promise With Intelligent Customer Service

Explore how the SAP Service Cloud solution can help you create connected, insightful and adaptive service processes that increase customer loyalty and maximize customer lifetime value.

Forrester: The Total Economic Impact of ServiceNow Field Service Management

ServiceNow Field Service Management (FSM) addresses the challenges companies face when managing field service processes manually or through disparate software solutions. These issues, such as siloed operations, unmet KPIs, and rising costs, are resolved by ServiceNow FSM’s real-time visibility, streamlined routing, and automation. This leads to significant time savings and improved case management with augmented […]