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Drive Conversational Experiences For A Future-Ready Customer Support Strategy

The uncertainty surrounding the global pandemic has highlighted the urgent need for organizations to not only better understand their customers, but also meet and exceed customer expectations. Customer support teams in particular now have the perfect opportunity to get personal in today’s digital age by leveraging technology to transform customer relationships. Intercom commissioned Forrester Consulting […]

The Go-to-Market Guide to Drift

By the end of this book, you’ll learn: • What Revenue Acceleration, Conversational Marketing, and Conversational Sales are and how they can help your business increase revenue, shorten your sales cycles, and strengthen your brand experience• How to use Drift’s Revenue Acceleration Platform to drive success across teams like marketing, sales, customer experience, and operations• […]

The MQL Is Dead

Your buyers don’t want to be treated like MQLs. Treat your buyers like people. Here’s how conversations are transforming the marketing funnel as we know it (and what you can do about it).

Plume’s CEM Platform by Numbers

We looked at the total cost of ownership for Plume’s Consumer Experience Management (CEM) Platform to help Communications Service Providers understand the benefit of transforming from legacy solutions to Plumes’ agile, cloud-based services delivery platform.

Total Cost of Ownership Study

Plume’s Customer Experience Management (CEM) platform transforms ISPs from a hardware-, firmwareand TR-069-driven, disparate services ecosystem to an agile cloud-based services delivery platform, ultimately accelerating ISP’s end-to-end services delivery to their customers.