Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
Read →
Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
Read →
Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
Read →
Download Beyond Web Analytics: Understanding the why behind the what of online customer behavior and see how Foglight User Experience Management can help your business better understand your customers’ online behavior and increase customer conversions.
Read →
In this case study, Dell EDM helped Denton ISDs students achieve success by using predictive analytics along with Dell ProSupport Mission Critical for expert assistance and same day service. Sponsored by Dell’s Privacy Statement TechPRO’s Privacy Statement
Read →
Web 2.0 allowed businesses to increase the speed and efficiency of their web sites. Unfortunately, they also limited businesses’ ability to track user activity to the extent HTML allowed. Download Four Ways to Modernize your Application Performance Monitoring Strategy for Web 2.0 and AJAX today.
Read →
The release of Foglight Application Performance Monitoring 5.9 from Dell has put the growing APM industry into the spotlight again. In contrast to competing APM solutions, most of which focus on technical metrics, Foglight 5.9 delivers detailed information about users, user actions and application usability. Learn the key features of this release, as well as […]
Read →
Extensive research on User Experience Management (UEM) by ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) reveals that UEM is a multi-faceted requirement that includes performance management, business impact, end-user productivity, and even insights into application design and usage. This insightful white paper includes three interviews with Dell customers that underscore UEM’s diverse appeal, its essential values to IT,
Read →
In both good and bad economic times, IT managers have one common concern: How to do more with less. IT managers are faced with the ever-increasing and complex role of IT in day-to-day operations, while budgets are tightening and IT staffs are shrinking. Given these critical challenges, many IT managers rely on partners such as […]
Read →
This paper details the business impact, customer experience and user experience responses in a User Experience Management (UEM) survey conducted by ENTERPRISE MANAGEMENT ASSOCIATES®. Learn about the need for advanced real-time predictive analytics to capture information and advanced trending to capture hidden trends. Plus see recommendations for better dialogue between IT and business,
Read →
Ecommerce continues to grow at an exponential rate. Current predictions have US online shoppers spending $262 billion in 2013 alone. With this much money at stake, organizations are looking for ways to optimize their ecommerce processes, expand their online business and drive revenues. Download Dell Software’s white paper When Did our API Become So Darn […]
Read →
Should your organization take a transaction-centric or infrastructure-centric approach to application performance management? Download this report from TRAC Research to examine the major differences between the two approaches, the pros and cons of both in difference use cases, and finally which technology better fits your organization.
Read →
Dell’s Market Insight report, CIO’s View of Application Performance Management, based on 2011 TRAC survey results, illustrates just how application performance management technologies provide significant help in achieving the CIO’s goals. Download this Market Insight report and learn how APM technologies increase productivity, detect performance issues early and reduce time to market.
Read →