What Is Conversational AI? The Ultimate Guide On How It Works

Conversational artificial intelligence (AI) is a set of technologies that can recognize and respond to speech and tezt inputs. In customer service,the term describes using AI-based tools—like chatbot software or voice-based assistants to interact with customers.

Messaging continues to grow as a preferred communication channel for customers, with social messaging apps like Facebook Messenger and Whatsapp Business accounts ezperiencing huge spikes in support requests. Messaging and conversational AI work hand-in-hand, and with the Global conversational AI Market expected to grow from $8.24 billion in 2022 to $32.51 billion by 2028, it’s no wonder that more businesses are implementing this technology.