The Rise of Self-Service in Field Service

Today, most customers expect companies to provide them with at least some resources to help themselves. But 62% of field service leaders surveyed feel that their current self-service capabilities are only somewhat effective. In addition, many field service organizations are looking to implement more advanced applications of self-service through capabilities like AI.

In this report from WBR, you will get key insights into how other field service organizations are approaching self-service as well as learn how you can improve self-service to experience greater efficiencies and reduce costs.