Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Forrester’s in-depth survey of 631 senior IT decision-makers across eight countries found that companies will increasingly leverage the cloud to access collaboration services — including voice, web, and videoconferencing. However, we also found that, depending on the customer’s security and performance requirements, cloud computing will not replace traditional delivery models; rather, old, new and hybrid […]
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In this paper, the education thought-leaders share their perspective on the potential of technology tools to support students with learning disabilities. This document illustrates how the various districts have been able to effectively address the needs of special education students, and create dramatically improved academic outcomes.
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This paper, intended for IT leaders and personnel, explains considerations in planning and designing a medianet (media-optimized network) for an excellent user experience and operational efficiency. Reviewing considerations for the different types of business video presented in this paper can help you determine whether your educational institution or organization has the internal resources to plan […]
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See how mobile devices, software applications delivered over the Internet, and cloud-based networking have changed the way students learn and faculty teach. And discover the impact that specific collaborative technologies—for example, BYOD integration—can make in your classrooms.
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This paper retraces the evolution of business collaboration, introduces a framework for measuring ROI across three areas, and highlights some examples of the companies that are achieving business results through collaboration technology. Finally, it describes the strategic value of a network-based approach to collaboration.
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It will involve bringing software-defined networking and virtualizationfunctions out of the datacenter and into the everyday business of IT. It will involve …
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23 unveiled Video Surveillance Manger 7 (VSM7), which is rolling out about a year after the networking giant added virtualization capabilities and the medianet …
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VCE integrates server and switching from Cisco with storage from EMC and virtualization from VMware into converged IT platforms called Vblocks. Even though …
Read → Learn more about SaaS by attending the Interop conference track on Cloud Computing and Virtualization in New York from Sept. 30 to Oct. 4. The Interop New …
Read → … preconfigured racks of servers based on Cisco UCS. Vblocks are how some companies have gotten into cloud computing quickly. CSC in Atlanta did not have …
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