Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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The phenomenon of application-aware networking is giving network administrators more control over the various software programs and services that work within a larger enterprise network Application-aware networking, which is based on the fundamental idea of intelligent networking and a software defined network, allows for more monitoring of individual programs within the network environment. This is […]
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How do you grow your presence online? You already have a blog and you pump out dozens of tweets every day. You’re running the Facebook marketing machinery in top gear and you’ve even jumped onto Pinterest. Yet, your traffic flatlines and your online presence continues to stagnate. We could tell you all the basic things […]
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Enterprise mobility offers the opportunity for businesses and their employees to benefit from increased connectedness away from the office. Smart devices of all kinds are becoming more ubiquitous every month, and it is no surprise that businesses are now making use of mobile phones and tablets. These technologies tend to work better and their ease […]
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Cloud platforms are gaining popularity among companies looking to increase efficiency, agility, and revenue. Small and med-sized businesses are the most agile and able to adopt cloud technologies most easily, but big businesses today are also switching many of their operations to the cloud. The cloud offers a company the ability to access a wide […]
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Four Things You Didn’t Know About SharePoint If you’re new to the IT world, you may not know what SharePoint is all about. I’m here to help make you a little more familiar. I’ll cover four things you may not have known about SharePoint, starting with a thorough definition of it. From there, I will […]
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We all now that landline systems have become dinosaurs, but what are businesses using in today’s digital age? One common upgrade that a whole lot of businesses have already made is to new IP Private Branch Exchange or PBX designs that replaced analog landline systems, especially multiline systems and local offices. Here are some of […]
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The field of technology is constantly evolving: you need to continue your education to stay up to date, if not to equip yourself to move forward. Luckily, though, you don’t need to go back to school full-time to update your knowledge. If you regularly enroll in classes online, you can constantly be learning new techniques […]
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