Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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(Source: “Mobile Analytics”) … Edge of Solgenia; and Ermanno Bonifazi, CEO & Founder at Solgenia, discussed how a revolutionary cloud-based BI along with mobile analytics is already c.
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The phenomenon of application-aware networking is giving network administrators more control over the various software programs and services that work within a larger enterprise network Application-aware networking, which is based on the fundamental idea of intelligent networking and a software defined network, allows for more monitoring of individual programs within the network environment. This is […]
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It’s not enough to be a technical expert. Today’s IT pros need to develop skills that transform them into IT leaders. “More IT pros are taking on the role of leader.” This TechRepublic brief explores 10 things you should know to become an epic IT manager, plus 40 other essential tips to advance your IT […]
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Video conferencing is changing the way we communicate, collaborate and get work done. That’s why choosing the right solution is critical to the entire business. “IT departments are anxious to deploy communications and collaboration solutions that will help grow the business.” This Yankee Group white paper provides IT directors and decision-makers with useful insights about […]
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You’re not the only one who gets a little nervous interacting during presentations; your audience does, too. Why not make it easier for them to participate? “No matter if you are presenting in a virtual or in-person environment, your presentations will benefit from audience participation and interaction.” This eBook by educator and coach Matt Abrahams […]
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Employees are bringing personal devices into work more than ever. IT departments need to do more than keep up – they have to stay one step ahead. “Employees want to work on their terms, integrating their personal lives with their work lives, including their technology.” This Inc. brief explores how to create an IT environment […]
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How do you grow your presence online? You already have a blog and you pump out dozens of tweets every day. You’re running the Facebook marketing machinery in top gear and you’ve even jumped onto Pinterest. Yet, your traffic flatlines and your online presence continues to stagnate. We could tell you all the basic things […]
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Enterprise mobility offers the opportunity for businesses and their employees to benefit from increased connectedness away from the office. Smart devices of all kinds are becoming more ubiquitous every month, and it is no surprise that businesses are now making use of mobile phones and tablets. These technologies tend to work better and their ease […]
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C7 has multiple Utah data centers, providing colocation, disaster recovery, cloud and storagesolutions. The company can accommodate one rack to thousands …
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Cloud platforms are gaining popularity among companies looking to increase efficiency, agility, and revenue. Small and med-sized businesses are the most agile and able to adopt cloud technologies most easily, but big businesses today are also switching many of their operations to the cloud. The cloud offers a company the ability to access a wide […]
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