Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Real-time marketing isn’t a new concept. Its core driver might as well be every marketer’s mantra: reach the right audience at the right time with the right message. Today, consumers are spending more and more time on social media. (An average 37 minutes daily!) And attention spans are getting shorter. Popular topics and trends come […]
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In this richly detailed report, Forrester Research, Inc. explains the importance of social relationship platforms (SRPs) and evaluates eleven of the most significant providers according to 41 exacting criteria — including each vendor’s current offerings, strategy, and market presence. Of those eleven providers, Forrester named Spredfast a Leader in SRPs, with comments such as: “Spredfast […]
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Sponsorships can be more than a logo. In fact, they should be. When you add social experiences to your sponsorship packages, you’re bringing brand partners all-new ways to engage with audiences and gain valuable exposure. You’re also creating more inventory and new revenue streams for your owned properties. Welcome to the Next Level in Sponsorship […]
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You’ve surely heard about Oreo’s big blackout Tweet during the Super Bowl. And probably Arby’s post about Pharrell’s hat at the GRAMMY Awards. This type of engagement is called real-time marketing (RTM) — and it really, really works. We’re here to explain what RTM is and how it can help your brand be more relevant […]
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Key Strategies, Tactics and Business Value of Social Marketing at Big Brands Marketing on social media is now imperative for companies seeking to stay relevant to consumers and potential customers. But little research has been conducted to learn how the most profitable brands and companies approach, execute, and measure social marketing. In Q1 2014, Spredfast […]
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The Big 6 social networks offer tremendous marketing opportunities — and each one is very different. That’s why Spredfast has assembled our 6 Blueprints for Social Network Success. In one quick-read collection, you’ll discover constructive, actionable marketing tips for Facebook, LinkedIn, Google+, Twitter, Instagram and Pinterest. These Blueprints are packed with more than 50 useful […]
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Want to learn how brands like TaylorMade, Finish Line, and Lexus think about social inside their marketing strategy? To help you craft powerful social marketing campaigns that drive awesome results, we brought together a team of five leading brand strategists to answer your five most pressing social questions. Questions Covered In This Guide: • What […]
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Choosing the best social technology platform to build your social campaigns can be a difficult task. Knowing the right questions to ask and what tools are needed to create captivating campaigns are vital in finding the perfect platform for your brand. In our exclusive whitepaper, we give you the insights needed to find the right […]
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What kinds of remarkable things? How about more inventory, so you can boost your revenue? How about new offerings that will help you better compete for sponsorship dollars? Sounds too good to be true, right? Well, it’s not. In a series of three steps, this whitepaper will reveal a new approach to creating sponsorship offerings […]
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Sponsorships are a valuable way to connect with your target audience. How are you leveraging this opportunity to increase audience engagement and improve ROI? By integrating social media into your sponsorship, you’ll boost exposure and attract more attention. Download this report to learn the five ways you can ensure your brand gets noticed.
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