Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Intel IT is proactively gathering data about Ultrabook™ devices and how they fit into the enterprise, in anticipation of a wave of new devices and form factors, and the associated expectations from employees who want to buy and use these devices at work. Our evaluation shows that enterprise Ultrabook™ devices include features that strongly support […]
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Recognizing the productivity and flexibility benefits that business Ultrabook™ devices deliver to mobile employees, Intel IT has established a fast-track strategy for offering business Ultrabook devices as an option in our regular corporate-supplied PC refresh cycle, making them available to all employees who currently use a mobile business PC. This strategy provides employees with greater […]
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Intel IT conducted a proof of concept (PoC) that demonstrates the potential productivity and efficiency gains associated with providing facility technicians with Intel® architecture-based tablets. This PoC is one part of our multi-year effort to adopt lean manufacturing processes—maintaining support costs even as our facilities continue to grow. View terms of use for Intel web […]
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Windows 8 tablets provide a PC experience, for which many workers is essential to maintaining productivity. With Windows 8, users can run familiar desktop applications, maintaining productivity without having to find new ways to carry out their tasks. They can read, edit, and print emails and Office documents—tasks that can be a challenge on other […]
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The introduction of Apple’s iPad sent shock waves through the industry as it redefined end user’s expectations on design, battery life, simplicity, content and applications. Like PC purchases driven by end users and departments in the late 1980’s, iPads first entered the enterprise through executives, departments and end users. Apple added basic enterprise features
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Learn more about corporate business tablet use, its advantages, and benefits with IT considerations, case studies, and performance specifications.
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Find out how IT managers across four countries are looking at Bring Your Own Device (BYOD) programs—and use this benchmarking data in your own initiatives. The Insights on the Current State of BYOD research included 3,000 IT decision makers and 1,300 end users from Australia, Germany, South Korea, and the United States in an effort […]
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This planning guide demonstrates how the right mobile devices can improve productivity across your business while delivering the added security you need to protect sensitive corporate data and devices on the go.
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This planning guide is designed to help you improve security in today’s changing enterprise environment. With hardware-enhanced security in place, you can gain layered protection for every perimeter of your business, including: • Network – Use powerful authentication technologies to provide network access only to known, trusted users. • Platform(s) – Deploy added protection that […]
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Intel IT created a mobile application development framework—a set of specific capabilities, tools, and resources that together enable mobile applications to be successfully planned, developed, and delivered into production. This framework augments Intel’s existing approach to IT projects and standards to fully support the development of mobile applications.
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