5 Ways to Wow the Connected Customer

Contact centers today often resemble the eye of the storm – with employees bearing the brunt of it. As consumers become even more attached to their smartphones, tablets, and digital accessories, contact center agents must interact with customers who are more connected, more distracted, and more demanding than ever, expecting immediate solutions to their needs.

The pressure to deliver outstanding service in an increasingly volatile environment can feel overwhelming, especially when organizations are simultaneously trying to balance their costs and resources.