Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Rackspace plans to focus its data center expansion in 2013 on Asia Pacific as opposed to Western Europe, and on the Cloud, as opposed to its hosting …
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Forrester evaluated Rackspace’s full Private Cloud Portfolio, which included the company’s Managed Virtualization and Rackspace Managed Private Cloud …
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Rackspace Hosting (RAX) late Tuesday reported fourth-quarter sales below estimates, as cloud computing growth slowed, sending shares down in after-hours …
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As cloud computing technology matured, people eventually realized that hybrid cloud has … Over the past few years, cloud computing technology has become a …
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Distributed object storage, which is an architecture for an object storage cloud for enterprises to store critical data across multiple zones for increased resiliency.
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… for variable workloads where data resides on the compute nodes directly. … architectures,” said Jason Nolet, vice president of Data Center Networking, …
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It will be building storage for cloud business and custom servers based on the ones built by Facebook for its own data centers. In the year 2011, Rackspace …
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That deployment will begin this spring, when Rackspace will install its Open Compute servers in a new data center in Ashburn, Virginia that has 6.2 megawatts …
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Cloud computing giant Rackspace has announced plans to partner up with the leading providers of open source data centers. As a founding member of the …
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