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Multichannel Customer Service: Best Practices for Building Retail Loyalty
The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the
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Improving Engagement with Multi-Channel Service
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new
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Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The
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Live Chat in Support Environments
Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations
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Live Chat’s New ROI
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the
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Ensuring Ease Of Use With SSL Certificates
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Beginners Guide To SSL
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