Optus ‘doubling down’ on customer experience through the cloud


(Source: ZDNet) our customer base?" Optus is also compiling all of its data from its network and CRM database to create what Smith called the "next-generation experience".

11111111111111111

(Source: ZDNet) our customer base?” Optus is also compiling all of its data from its network and CRM database to create what Smith called the “next-generation experience”.