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Economist Impact and SAP reveal the Link Between Business Growth and Customer Service

Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]

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Unlock Omnichannel Growth: Download the Exclusive Study Now

Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]

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How Top IT and Marketing Teams Can Move from Customer Experience to Experience Innovation

Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]

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Brain Corp Announces New UX Design and Reporting Capabilities that Simplify Robotic Usage at Scale

(Source:PR Newswire) SAN DIEGO, Oct. 14, 2020 /PRNewswire/ — Brain Corp, a San Diego-based AI company creating transformative core technology for the robotics industry, today announced the launch of new user experience (UX) design and reporting capabilities that revolutionize the ease of which autonomous mobile robots (AMRs) can be used and managed at scale.

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