Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter and more proactive manner. Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or […]
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This analyst paper by Edison Group addresses the strategic reasons why organizations need to refresh their servers, and how a server refresh with IBM System x® servers, powered by the latest Intel® Xeon® processors, delivers and supports solutions and capabilities needed by SMBs. Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered […]
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With the explosion of mobile devices and an increasingly mobile society, employees expect the workplace to come with them wherever they go and on whatever device they use. While this mindset of anytime, anywhere, bring your own device (BYOD) presents key data security challenges to organizations, they struggle to keep up with the complexity and […]
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With the introduction of the Microsoft® Windows® Storage Server 2012 offering via the IBM® Reseller Option Kit (ROK) program, clients can now get customized unified storage solutions which precisely match their specific needs. Combined with the IBM System x® servers, powered by the latest Intel® Xeon® processors and pre-installed by an IBM Business Partner, Windows […]
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Today, employees expect the workplace to come with them wherever they go and on whatever device they use. This anytime, anywhere “bring-your-own-device” (BYOD) mindset poses a dilemma for organizations. If these challenges sound familiar to you, read this solution brief to learn how IBM® SmartCloud™ Desktop Infrastructure, built on pay-as-you-grow IBM System x® servers and […]
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Read this white paper to see how consolidating with IBM’s 2-socket servers can help reduce cost, complexity and improve performance especially in virtualized environments. IBM® System x3650 M4 Express® server, with the latest Intel® Xeon® processor, can help you consolidate for a truly simplified and optimized IT infrastructure. Intel, the Intel logo, Xeon, and Xeon […]
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IBM® System x® servers, powered by the latest Intel® Xeon® processors, offer the efficiency, simplicity and performance that will fit both your needs and your budget. Read this solution brief to discover how System x servers, preloaded with Microsoft Windows Storage Server, offer a complete solution that is easy to manage, reduces risk and gives […]
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Struggling with how to achieve consistent uptime? Address the challenges that can potentially cripple services and applications, while reducing data center costs and increasing workload performance. Leverage the industry expertise of IBM and Microsoft through validated high-availability reference architectures that offer an easy-to-implement path to a reliable and flexible high-performance, virtualized infrastructure based on IBM® […]
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The IBM Ready Pack for Cloud, built on a flexible, reliable foundation of IBM® System x® servers powered by the latest Intel® Xeon® processors, enables small and medium businesses (SMBs) to achieve operational efficiencies and faster time to market. This solution empowers small IT staff to rapidly deliver a virtualization infrastructure, manage multiple workloads across […]
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To address rapidly changing IT demands, small and midsize businesses (SMBs) can now go beyond virtualization and tap into the economic advantages of private clouds, enabling them to reinvent their businesses by offering on-demand access to a shared pool of configurable compute resources which can be rapidly provisioned with minimal management effort for a higher […]
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