Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Everyone is incredibly busy—with initiatives, meetings, emails, phone calls, and more. But too often, we fail to get the most important things done, and are distracted by others who don’t respect our time. How can we stop people from wasting our time? What specific steps can we take to regain control of our schedules so […]
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Meetings used to be formal gatherings in large conference rooms, but that stereotype has become outdated in today’s always-connected era. Today, meetings happen anywhere, are ad-hoc. They happen in a variety of locations such as the traditional conference room, at your desk, at home, in a coffee shop or hotel, while traveling and even at […]
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86 million millennials will be in the workplace by 2020, representing 40% of the total working population. What does this mean for the workplace? Millennials are highly collaborative and deeply in tune with technology. They have given new meaning to work-life balance, which is apparent in their adoption of technology and remote working tools. This […]
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More than a 1/3rd of all meetings are now online, and growing all the time. How can companies meet and collaborate better online? In this new report, Tooling Up for Collaboration, Forbes Insights has combined the opinions of top executives and consultants with join.me’s findings to advise on collaboration needs, considerations, and best practices. Download […]
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Based on a deeper analysis into CSO Insights’ 2014 Sales Management Optimization study data, this white paper explores some of the challenges that managers are facing in terms of effectively supporting, coaching, and mentoring their sales teams and the role that technology can play in overcoming these issues.
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What’s great for sales productivity isn’t always good for IT. Nearly 56% of sales teams agree that slow connections are one of the biggest issues with traditional online meeting apps, so it’s no surprise that many sales teams are bringing in their own cloud-based apps to demo, sell and close deals faster and easier. This […]
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Employees are spending more time in meetings now more than ever before, yet the vast majority of the modern workforce gets little or no value out of most of the meetings they attend. This disconnect is less representative of meetings themselves than it is a reflection of the proliferation in the types and locations of […]
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The workforce has transformed to be mobile, virtual, and driven by speed, but the way we run meetings hasn’t evolved along with it. Sponsored by join.me and written by meetings expert Chris Hosford, with contributions from 20 business and academic all-stars, this eBook examines modern collaboration and includes six basic tips to change the way […]
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Most companies have elaborate procedures for managing capital. An organization’s time, by contrast, goes largely unmanaged. Bain & Company used innovative people analytics tools to examine the time budgets of 17 large corporations and discovered that companies are awash in e-communications; meeting time has skyrocketed; real collaboration is limited; dysfunctional meeting behavior is on the […]
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If you need new tools and tricks to make your meetings profitable and productive, then 5 Tips in 5 Minutes: A Quick Guide for More Profitable Sales Meetings is for you. Timely, practical tips that you can incorporate in just seconds will save you literally hours in travel and meeting time, not to mention help […]
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