Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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So the future of your big event is a connected one, and you can either get in the way or get in front of the game — by installing a wireless network to improve the fan experience while also potentially enriching your game-day revenue per seat. As even the earliest statistics are showing, these in-stadium […]
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Microsoft partnered with Xirrus in the fall of 2008 for the PDC event at the Los Angeles Convention Center to deliver an ultra-high density wireless network. Download to read more.
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Carnegie Mellon can provide more reliable wireless access with fewer devices campus-wide, which significantly reduced the cost of wireless implementation and management. Download to read more.
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As colleges and universities continue to see value in intelligent wireless networking, mobility will be the new norm. Faculty and students expect to connect without wires. They depend on it. The explosion of smartphones and tablets has seen to that. According to ABI Research, there were 1.5 billion Wi-Fi enabled devices shipped in 2012. Students […]
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The concept of bring-your-own-device (BYOD) is driving the most significant IT shift since the dawn of computing. The migration to mobile computing promises to bring us closer to the vision of being able to deliver any content to any device no matter where the worker is located. This transition to mobile computing is being driven […]
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As federal and state mandates swirl about them, healthcare organizations continue pushing their way forward on a variety of key technology initiatives. Many are well on their way to full use of electronic health records, enabling complete mobility for their medical staffs, and building barriers around personally identifiable health information. But, many healthcare IT executives […]
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