Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk.
A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise that Lush values customer care. The retailer needed a modern CX solution to monitor and analyze customer inquiries. After implementing Zendesk, Lush improved agent productivity by 17 percent and boosted manager productivity by 30 percent.
Read the full case study by Nucleus Research and learn how to maximize your customer service resources.
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Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise […]
Join us and Adam Cheyer, the creator of the virtual assistant Siri, to discuss the implications of conversational AI for business.
Couldn't make the live event? Check out Adam Cheyer's keynote session now
Generative AI programs like ChatGPT are poised to be the most disruptive technology since the Internet itself. With the ability to create articles, answer queries, and write code, ChatGPT can do many things with language that were not possible before, affecting jobs and how we do our work.
Adam Cheyer: Top Technology and AI speaker, Co-Founder and Former VP Engineering of Siri and Viv Labs
Adam Cheyer is a top technology speaker, AI expert and entrepreneur. He co-founded Siri, which was acquired by Apple, and later co-founded Viv, which became the basis of the voice assistant Bixby on Samsung phones, TVs, watches, and more. He is also a founding member and first developer at Change.org, the world’s largest petition platform, with more than 300M members.
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ZENDESK VIRTUAL EVENT Join us and Adam Cheyer, the creator of the virtual assistant Siri, to discuss the implications of conversational AI for business. Couldn’t make the live event? Check out Adam Cheyer’s keynote session now Generative AI programs like ChatGPT are poised to be the most disruptive technology since the Internet itself. With the […]
Read this exclusive collection of essays which were written to help service leaders understand the challenges the field service industry faces in a post-pandemic world. Learn how you can meet mission critical needs for delivering a great customer experience when you take a remote-first approach.
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Read this exclusive collection of essays which were written to help service leaders understand the challenges the field service industry faces in a post-pandemic world. Learn how you can meet mission critical needs for delivering a great customer experience when you take a remote-first approach.
Today, most customers expect companies to provide them with at least some resources to help themselves. But 62% of field service leaders surveyed feel that their current self-service capabilities are only somewhat effective. In addition, many field service organizations are looking to implement more advanced applications of self-service through capabilities like AI.
In this report from WBR, you will get key insights into how other field service organizations are approaching self-service as well as learn how you can improve self-service to experience greater efficiencies and reduce costs.
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Today, most customers expect companies to provide them with at least some resources to help themselves. But 62% of field service leaders surveyed feel that their current self-service capabilities are only somewhat effective. In addition, many field service organizations are looking to implement more advanced applications of self-service through capabilities like AI. In this report […]
To deliver the quality of field service your customers deserve, you need to give them exceptional experiences with speed and efficiency. Read this ebook for 5 steps to enable a proactive field service model. Discover how you can free up your field service agents to focus on more complex challenges, by breaking down silos, automating tasks, and enabling customers to resolve simpler issues with self-service.
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To deliver the quality of field service your customers deserve, you need to give them exceptional experiences with speed and efficiency. Read this ebook for 5 steps to enable a proactive field service model. Discover how you can free up your field service agents to focus on more complex challenges, by breaking down silos, automating […]
