Business Value of ServiceNow Customer Service Management
Organizations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimize your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator data.
Make Journey Mapping Your Secret to Outstanding Customer Service
Giving customers exceptional experiences is key for any organization that wants to succeed and grow in today’s competitive environment. A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimize, using self-service and automation. In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire customer journey with ServiceNow.
How to Align Service Strategy & Technology
Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B service leaders.
Can’t-Miss Insights: How Can Technology Leaders Shape The Future Of CX?
Are you putting the customer at the heart of your business? Are you ready for a post-digital world where change is the only constant? Do you have the right strategies and technology in place to grow and thrive? In the latest report from The Future of Commerce and SAP, we gathered the latest can’t-miss insights […]
AI in Retail: Transform CX Into Your Competitive Edge
Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational […]