Make Journey Mapping Your Secret to Outstanding Customer Service

Giving customers exceptional experiences is key for any organization that wants to succeed and grow in today’s competitive environment. A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimize, using self-service and automation. In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire customer journey with ServiceNow.

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Giving customers exceptional experiences is key for any organization that wants to succeed and grow in today’s competitive environment. A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimize, using self-service and automation. In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire customer journey with ServiceNow.

How to Align Service Strategy & Technology

Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B service leaders.

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Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B service leaders.

5 Trends Shaping the Future of Retail Strategy and Execution

This white paper explores five trends shaping the future of retail strategy and execution, and offers actionable next steps that retail executives can use to meet these challenges head-on.

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This white paper explores five trends shaping the future of retail strategy and execution, and offers actionable next steps that retail executives can use to meet these challenges head-on.

AI in Retail: Transform CX Into Your Competitive Edge

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational agility.

In this webinar, you will learn how the power of AI can help retailers:
• Create a seamless customer experience between in-store and online
• Deliver conversational and personalized service at scale
• Boost agent productivity and engagement
• Drive operational efficiencies

Watch now!

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Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational […]

State of Financial Services CX 2023

Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies.

Customers need to feel confident that they’re well taken care of. From bricks to clicks, increased competition from startups and new entrants, and new generations of consumers entering the market, companies are facing increased competition.

In this guide, you’ll get the latest financial services insights to supercharge your CX.

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Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of. From bricks to […]