Avaya uses AI to improve contact centres

(Source: ITWeb) Businesses are getting deeper into predictive analytics, using AI applications to help streamline call centre experiences for customers and agents, says Mitel. As early adopters continue honing AI applications for call routing, they will become more widely applied, it says. Overall, AI will allow more brands to focus on context ...11111111111111111

(Source: ITWeb) Businesses are getting deeper into predictive analytics, using AI applications to help streamline call centre experiences for customers and agents, says Mitel. As early adopters continue honing AI applications for call routing, they will become more widely applied, it says. Overall, AI will allow more brands to focus on context …