Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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A recent Accenture survey of 252 CIOs and 405 CMOs reveals business alignment initiatives by IT have not really succeeded, especially as perceived by the CMO. If you are the CFO or CEO this truely is disappointing news you can use. If you are the CIO you are and should be very upset. According to the survey, […]
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WordPress.com Enterprise users get unlimited traffic, bandwidth and storage and WordPress.com’s VideoPress service is included. As with WordPress VIP, …
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Whiptail today announced that the company had completed a round of Series C funding valued at $31 million. SanDisk, a maker of flash memory storage …
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Extending its testing methodologies to the realm of virtualization, the Transaction Processing Performance Council (TPC) has introduced a benchmark that …
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Cloud Computing for SMART results. Cloud computing allows all of a small business’s critical transactions, as well as economic, ecommerce and web site traffic …
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“Most agencies’ IT security controls we reviewed were not strong enough to help ensure that confidential information was adequately protected,” the auditors …
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As with any uncomfirmed Apple news, take this one with a big ole grain of sodium chloride. PatentlyApple reports that Apple has been granted a patent for a steering-wheel-mounted remote control for various iDevices. The patent describes a device looking like the multi-touch controller from an original Apple iPod but mounted to a clamp that […]
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Google today provided an update on its security efforts, revealing that it identifies almost 10,000 new malicious websites every day and serves up millions of daily malware-related warnings to users. Google finds about 9,500 new malicious websites every day, Niels Provos from Google’s security team wrote in a blog post. “These are either innocent websites […]
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