The Total Economic Impact™ Of SAP Sales Cloud And SAP Service Cloud.

SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying SAP Sales Cloud and SAP Service Cloud. The purpose of this study is to provide readers with a framework to evaluate the potential
financial impact of the two solutions sets on organizations for sales force automation (SFA) and customer service management (CSM) needs.