Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Unlocking Information: Digital data is a hospital’s most valuable resource. For centuries, medical information has been stored on paper, stuffed into filing cabinets, and stacked in basements around the world. And to this day, much of these hand-written charts sit, collecting dust, more legal liability than clinical asset. The digital age brings with the the […]
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Today’s technological momentum is good news for healthcare, and it holds the promise of real change for an industry that desperately needs it. But it’s also important to remember that while technology can be a powerful catalyst, it is merely a tool. And technology’s potential benefits will only be fully realized if it is used […]
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Ranked by Gartner as #1 provider of healthcare IT services in 2011, Dell serves more than 50% of US hospitals. By providing the people, process and technology, Dell literally transforms the clinical workflow to be more efficient. We have over 11,000 doctors, nurses and dedicated specialists working on our behalf. We also have a sizable […]
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