Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk

(Source: PR Web ) Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities …