Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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‘Flash Storage for Virtualization For Dummies’, introduces you to the options flash technology offers to meet the increasing demands on storage created by virtualization. This book is about solving your organization’s storage needs without putting up with poorer performance and greatly increased operational costs induced by legacy hard drive–based systems. In these pages, you discover […]
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Virtual Desktop Infrastructure (also known as VDI) is a growing trend among companies in an effort to reduce costs and administrative overhead while improving reliability and security of users desktops. The three primary vendors with desktop virtualization software are Citrix, Microsoft and VMware. Successful implementations require several factors, including reasonable costs and good performance from […]
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Server Virtualization, Desktop Virtualization, Shared Databases and File Services not only demand high capacity storage, they also demand high performance storage that can handle high volume transitions and a larger number of concurrent users. Advances in data reliability, protection and efficiency, such as RAID, compressions and de-duplication, also demand better performance. As a result, IT […]
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Your virtual infrastructure needs shared storage. You must have it to be able to use advanced virtualization features like high availability and distributed resource scheduling. Up until now, the only storage available was shared storage that knew nothing about virtualization. Similarly, the virtual infrastructure knows little about the storage, other than the basics (LUN, filesystem, […]
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