Historically, customer experience (CX) has been a responsibility of the marketing team to improve sales, service, and commerce. However, retail teams now recognize that a superior CX requires collaboration across all departments towards a common goal of customer obsession. This involves leveraging advanced technology and data, as well as having a knowledgeable gatekeeper with a […]
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Our study focused on mature firms and customer-obsessed organizations, highlighting their strategic approaches to leveraging omnichannel strategies for sustainable growth. Here are a couple takeaways:• Personalization emerges as a key driver of successful customer communications, with a strong emphasis on tailored experiences.• While third-party channels remain popular, there is an opportunity to leverage first-party data […]
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Increasing business growth and improving customer service are among the top goals for most businesses today. However, few businesses realize the link between that coveted growth and service excellence. Rather than dedicating valuable resources to tackling these imperatives independently, your business can maximize business growth by focusing teams across your business on customer service. Don’t […]
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This white paper separates fact from fiction, reality from myth, and, in doing so, will aide senior IT executives as they make decisions around cloud computing. While dispelling cloud computing myths, we will answer tough questions: How hard is it to adopt a private or hybrid cloud? How difficult is it to maintain and secure […]
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IT departments must be able to support the needs of business and deliver capacity as needed. A big part of that need is leveraging public clouds. But public cloud usage within most enterprises today is a far cry from what’s needed, or wanted, by the enterprise CIO. HP CloudSystem offers an answer. With HP CloudSystem, […]
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The cloud is the hottest thing in computing today, and enterprises are eagerly seeking to adopt it. They realize that the cloud is the hottest thing in computing today, and enterprises are eagerly seeking to adopt it. They realize that cloud computing holds the promise of curing today’s “data center sprawl,” with its colossal complexity, […]
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Cloud computing has emerged as one of the prevailing IT trends today. By providing greater levels of provisioning and automation, cloud computing can help organizations become more nimble, reduce operating costs, improve application performance, and better allocate their compute resources. It enables organizations to more flexibly scale their IT infrastructure while reducing the administrative burden […]
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Thanks to the emergence of cloud computing, it’s no longer possible for IT departments to be just a builder and manager of technology; you must also now be a broker of IT services across the enterprise. Consequently, you need to design an IT environment that offers the flexibility, efficiency, and security to meet these expectations […]
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In healthcare, bringing new and reliable products to market is essential for staying relevant and competitive. That’s why when McKesson needed to transform its development environments, the nation’s largest healtchcare IT solutions provider turned to HP CloudSystem Matrix. By moving from a traditional rack-mount server infrastructure to an HP CloudSystem Matrix integrated solution, McKesson saw […]
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With so much hype surrounding the cloud, most IT professionals understandably are left scratching their heads and wondering: Should I move to the cloud? Where will it be the most helpful? How can it help drive efficiencies? Where does it not make sense? How can I separate the potential from the marketing fluff? Read this […]
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Organizations of all types are attracted by the promises of private cloud computing, but few actually have the virtual maturity to be successful. This Forrester report reveals the latest virtualization trends so you can see how far your peers are in their journey to the private cloud. Read on and discover best practices for improving […]
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Server virtualization has transformed corporate IT — companies have enjoyed major cost savings and have gained flexibility and efficiency. But this has also led to a proliferation of virtual machines and servers that threaten to overwhelm data movement and storage technologies. In this InfoWorld Tech Dossier sponsored by HP + Intel, learn how utility storage […]
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As the amount of information we generate grows, and as our relationship with information grows more complex, there is a race to innovate new products and services to help us harness information, manage it, and tap into it more easily. These new innovations allow us to connect more simply and effectively, when and how we like.
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