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The Zendesk for Software & Cloud Services Approach

To survive and thrive in a crowded landscape, software, and cloud services companies need to be hyper-focused on one key metric: customer retention. Power is shifting to customers as the subscription model creates a low barrier to churn. While there are many factors at play, one thing is for sure. Software companies are intensely focused […]

Making The Switch: How Companies Like Uber, Airbnb, & Instacart, Improve Customer Experiences With Zendesk

The bigger your business gets, the more challenging it can become to deliver the kind of personal, thoughtful experiences that stand out in your customers’ memories. But that doesn’t mean it’s impossible. Agents willing to tackle difficult problems, who are empowered with the right technology that preserves important context about each support issue, are what […]

How Leading Healthcare Organizations Are Transforming Patient And Employee Experiences

Personalized patient experiences are vital to positive patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the kind of streamlined experiences that patients and employees expect. Read on to learn how leading healthcare organizations are addressing the challenges faced by the industry while creating better patient and employee experiences.

CX Trends 2023: Healthcare

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dramatic shifts in consumer expectations. This period of widespread change has led many businesses to invest more in the customer experience, and as 2023 begins, […]

The Remaking Of Manufacturing: Creating Great Experiences That Fuel Loyalty And Differentiation

Back in the day, manufacturers operated under the guiding philosophy, “If you build it, they will come.” And for many decades, this was true. There is no debate that industrial manufacturing transformed the world, creating the goods that kept the global market fed, clothed, sheltered, and even entertained. Fast forward to 2023 and the world […]