Live Chat Performance Benchmarking Report

Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between desktop visitors and mobile visitors. Using the aggregated metrics of thousands of customers, this report will give new and existing live chat users benchmarks in […]

ICMI “Is Your Contact Center Ready for the Peak Season” MarketPulse Report

ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will provide contact center leaders with insights and best practices on how to improve the effectiveness of your contact center in preparing for and engaging customers during peak, seasonal […]

Aberdeen “Mobile Shopper Experience Management”

This report highlights how shopper’s growing use of mobile devices is changing the retail landscape and demonstrates the business value of designing a consumer-oriented mobile strategy with a focus on the key activities required to achieve success.

Aberdeen “Live Chat: the Gift That Keeps on Giving”

Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions. It also illustrates how savvy live […]

Live Chat Comparison: A Goal-Driven Approach to Chat Vendor Selection

The reality for contact centres today is that the line between ‘sales’ and ‘support’ is becoming more and more ambiguous; a support interaction can easily end with a sale just as a sales engagement can easily turn into a support interaction. Based on a primary research e­ffort with more than three hundred companies using live […]