Oracle plugs customer data platform into customer service

(Source: TechTarget) Don Fluckinger covers enterprise content management, CRM, marketing automation, e-commerce, customer service and enabling technologies for TechTarget.

Boulder, Colorado Agency The Creative Alliance has a New Resource on Customer Service KPIs

(Source: GlobeNewswire) Many customer relationship management (CRM) systems can track key customer service metrics, like: Call and email volume; CSAT (customer satisfaction); FRT (…

Salesforce CRM Document Generation Software Market is likely to expand US$ 2.5 Bn at 10.6% CAGR by 2032 | Says FMI

(Source: GlobeNewswire) Key Companies Profiled in Salesforce CRM Document Generation Software Market are Conga, Nintex, SpringCM, DealHub, WebMerge. May 19, 2022 09:00 ET | Source:…

Tidio rakes in $25 million to enable small businesses unlock sales potential

(Source: It also plans to further develop its product by adding new features including AI-driven sales bots and marketing automation.

Zendesk Relate enhances conversational CRM

(Source: VentureBeat) We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 – 28. Join AI and data leaders for insightful talks and exciting…

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